Navigate phone maze to a human. Press 6 then 6. Average wait. Samih Frejo Pundit. How do Groupons work? Groupon earns its money through a commission itgenerates on every coupon it sells. Retailers and businesses thatoffer their goods and services on the site are promised a minimumnumber of deals that are sold. Gintare Abelmann Pundit. Can I get Groupon refund? For Local Deals, customers can return anyunredeemed Groupon for a refund of the amount paidwithin the first three days after purchase.
After that, all salesare final unless stated otherwise in the Fine Print. After 30 dayspast delivery, items are non- refundable and all sales arefinal.
Berneice Hueltes Pundit. How do I cancel a Groupon voucher? Open the Groupon app on your iPhone or iPad. The Groupon iconlooks like a green "G" in a white square. Tap My Stuff on the bottom-right. Tap Customer Support under "My Settings. Tap the Cancel Order button. It may take a little finesse and some sound negotiation skills on your part, but redeeming expired deals is entirely possible.
Here's how. New York City resident Kevin Cafaro didn't let an expired Groupon get in the way of the meal he paid for. He took one look at the girl behind the cash register at his local sandwich shop and knew that was his way to victory. The takeaway: Turn on the charm a little.
It's your fault you missed the expiration date, so don't be high and mighty when you're arguing for an extension. Danya P. Before heading to the shop, she checked the fine print on Groupon's site and learned the deal should be worth however much consumers pay for it, regardless of the expiration date. But the market's computer system wouldn't honor the deal, she said, and it took ten minutes to figure out a solution.
Hinman purchased a deal at a local hair salon and called two months in advance to set up an appointment before it expired. But when she couldn't work around the salon's packed weekend schedule, she wound up missing out on the deal altogether.
The takeaway: You're more likely to use Groupons if you take time to really decide whether you'll have a shot at redeeming it.
If the deal requires an appointment, call in advance to check their availability. Matt Brogan, an avid golfer, said he scours sites regularly for the best deals on hitting the green. He and his friends stock up on all the best golf deals at the beginning of the year and plan to use them throughout the summer, he said. Rather than let the deal expire and eat the expense, he started looking for ways to trade his Groupon for another. Enter Swap. The takeaway: Ask friends or coworkers if they've got a deal they're willing to trade.
His wife called up the restaurant and they were warmly granted an extension, just as long as they were willing to make a reservation in advance. But all smiles faded when the bill came, he said. The takeway: Don't be surprised if the business tries to eat a chunk of the deal with a penalty for letting it expire. Calmly explain Groupon's policy, and if they're unreceptive, contact the company directly. The problem with deals sites like Groupon is that they attract hundreds and sometimes thousands of customers to a certain business.
When you get in line with the masses to redeem your deal or book an appointment, you might get pushed to the way-side or told to call back. This makes the odds of the coupon slipping your mind all that greater. This happened several times to Sarah Schneider, who was peeved after several of her Groupon deals for pilates classes expired because of maxed out classes.
The result of their chagrin was Couptivate , a website that aggregates all your daily deal coupons and pumps reminders to your email so you'll be less likely to forget about them. When Genevieve Douglass realized her Groupon for a New Orleans furniture store had expired, she boldly approached the business anyway.
Lucky for her, they were more than happy to honor the deal. Scott Rubel was turned away at a Pasadena, Calif. I believe this is not only good business, but it's the law, at least in California. Groupon credited his account for the value of the deal and he was satisfied.
But it was bad business for the restaurant, which he said he won't be revisiting anytime soon. The takeaway: Before you chalk up those expired deals as a lost cause, it never hurts to ask. If you get the cold shoulder, take the matter to Groupon and let them deal with it. Heidi Waterfield, of San Francisco, Calif. The expiration date came and went. The company quickly obliged, calling up the cleaning service to try to get the deadline for the deal extended, she said.
T he service also has several specific refund policies:. You can always get a refund for your purchase from the merchant who issued the voucher, in the minimum amount you paid. This option is available, even if the promotional period of the voucher has expired.
You can also return the unredeemed voucher to Groupon within the first three days of purchase. The three-day time limit is final, and after it expires, Groupon will not refund your voucher. If you buy a Getaways voucher and want a refund for your purchase, there are several options:. Groupon goods return policy is different for every product, but you can return most Groupon Goods items and get a refund within 30 days of receiving them.
Depending on the item, you may also be able to replace your product with a new one. After thirty days of delivery, all Groupon Goods purchases are non-refundable, and all sales are final. Most tickets purchased through GrouponLive are Final Sale, and therefore non-refundable. There are two deadlines to pay attention to when asking for a refund from Groupon.
The first one is the time it takes for your item to be shipped back to Groupon. The shipping can take up to two weeks. The second one is the processing time of each refund request. Depending on the circumstances, they may try to persuade the issuing merchant to honor your expired voucher or deal or come to some other arrangement. You have 24 hours to use them to purchase a new voucher or vouchers. If you redeem part but not all of your Groupon Bucks balance, you retain the remainder of your balance indefinitely to redeem at your leisure.
Your original voucher will become worthless. So before executing your trade, read the fine print on both. According to the Groupon Promise , the plain-English version of its return policy, refund terms are actually pretty strict for traditional vouchers: Once three days elapse after purchase, all sales are final.
Groupon Bucks issued as a refund have a longer day expiration window. The catch: You need to offload your Groupon before it expires. If you need to get rid of traditional Groupon vouchers, check out coupon resale sites like Swap.
Sought-after products command premiums on these sites. With a compelling listing and a little luck, you could actually turn a profit on your impulsive purchase.
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