However, the ability to use them online is a brilliant idea and definitely something we would look into for the future. If you would like to follow this up please do not hesitate to contact us on If you still have an intu Merry Hill Gift Card, it will be valid for a year from purchase and existing cards will still be honoured and can still be spent in stores at Merry Hill until the expiry date on your card is reached.
On the expiry date Your Gift Card will cease to function and You will no longer be entitled to use it. If you are in possession of a gift card which is not affiliated with Intu of Westfield, you can spend the associated balance via participating retailers within the specific shopping centre whose name appears on the gift card. Do I need to activate my Gift Card? EML settles with Mastercard on a daily basis for all transactions that occur on these gift cards.
This process is entirely independent of intu and will continue to happen regardless of ownership or control of intu. As a result, there is no risk to any retail or leisure occupier of any intu centre to continue to accept intu Gift Cards, as all funds are entirely separate from those held by the intu business. If you need to activate your gift card or would like to check your balance, you can do so here.
This fee will be handled by Your network operator and will be deducted from the balance of Your mobile telephone credit or added to Your next mobile telephone bill; or. Where registration is available, by logging into Your customer account and using the balance enquiry service. On the expiry date Your Gift Card will cease to function and You will no longer be entitled to use it. Any balance remaining on Your Gift Card at the expiry date will be forfeited; We therefore encourage You to use the full balance of Your Gift Card prior to its expiry.
Any funds forfeited will be used to support the ongoing operation of the Gift Card programme in question. If You do elect to request restoration and make payment of the applicable fee, Your Gift Card balance will be restored and will remain valid for a period of ninety days from the date upon which You requested restoration. We may ask You to provide evidence of ownership of the Gift Card before restoring the appropriate balance and We may also ask You to provide evidence of Your identity.
If You are uncertain as to the expiry date of Your Gift Card, please contact Customer Services in accordance with section 15 below. The original purchaser of the Gift Card is entitled to a fourteen day cooling off period.
If You are the original purchaser and You wish to cancel Your Gift Card please return it to the customer service desk in the appropriate shopping centre or retail venue, unsigned and unused, together with Your original sales receipt, within fourteen days of purchase. If You purchased Your Gift Card via the internet, a card dispensing kiosk or a mobile point of sale and You would like to request its cancellation, please contact Customer Services in accordance with Section 15 below. Any funds returned to the original purchaser under this section For example, if the original purchaser elected to pay for the Gift Card using a debit or credit card, the funds will be refunded to the same debit or credit card.
If You exercise Your right to a refund under section You are responsible for keeping Your Gift Card and the associated details safe. You must take all reasonable steps to avoid the loss, theft or misuse of the Gift Card and the associated details.
Do not disclose details associated with the Gift Card to anyone except where it is absolutely necessary. For example, when carrying out a transaction or when passing the Gift Card to another individual as a gift or gesture. If Your Gift Card is lost, stolen or damaged We encourage You to contact Customer Services in accordance with section 15 below at the earliest reasonable opportunity.
We may ask that You provide a variety of details in order to confirm that You are the authorised holder of the Gift Card. Following completion of this verification process, if required , We will:. Block Your Gift Card, if You have reported it lost or stolen; or. Cancel Your Gift Card if You have reported it damaged.
The blocking or cancellation of Your Gift Card will ensure that it can no longer be used while, where possible, We make arrangements for a replacement Gift Card to be made available to You. You will be held liable for the value of all transactions if We believe, or have reason to suspect that:. You intentionally, recklessly or negligently failed to keep Your Gift Card or details of its security features safe; or. An undue or unreasonable period of delay elapsed in between Your Gift Card being lost or stolen and Your notifying Customer Services of the loss or theft.
Following satisfactory completion of the verification process described in section Only available for collection up to the expiry date of the original Gift Card which has been lost, stolen or damaged;. Only available if the original Gift Card which has been lost, stolen or damaged was purchased from a shopping centre or retail venue which operates a Flex-e-card electronic point of sale; and. Valid for a period of twelve months from the date that the replacement Gift Card is collected.
The cooling off period described in section We are not responsible for the safety, legality, quality or any other aspect of the goods or services purchased with a Gift Card. If You believe You did not authorise a particular transaction, or if You would like to raise a dispute over the goods or services purchased, You should contact Customer Services at the earliest reasonable opportunity in accordance with section 15 below.
If an undue or unreasonable period of delay elapses in between the occurrence of the transaction or dispute in question and Your notifying Customer Services, We may not be able to assist You. In certain circumstances, a transaction will be initiated but not completed.
Where this happens, this may result in the value of the transaction being deducted from the Gift Card balance and becoming unavailable for use; We refer to this as a hanging authorisation or block. In these cases, You must contact Customer Services in accordance with section 15 below and present evidence to show that the transaction has been cancelled or reversed.
In the absence of sufficient evidence We retain the right to impose a waiting period of five working days prior to reinstatement of the blocked amount onto Your Gift Card. All enquiries in connection with a Gift Card should be made to Customer Services by:.
Calling 77 44 Calls will be charged at 5p per minute. Please be advised there may be additional access charges from your service provider. Contacting Us using Our online Live Chat service; or.
Emailing Us at customer. Times are shown in Greenwich Mean Time. If You wish to make a complaint in relation to Your Gift Card You should, in the first instance, contact Us using the details provided above. You will be asked to explain the reason for Your dissatisfaction.
Once We have investigated Your complaint We will issue You with a final response in writing. The terms and conditions contained within this section 16 apply to those Gift Cards which operate on the basis of chip and PIN. If the Gift Card was purchased via an electronic point of sale, via a card dispensing kiosk or via a mobile point of sale, the associated PIN will be enclosed with the Gift Card at the point of sale.
You must take all reasonable steps to avoid the loss, damage, theft or misuse of the Gift Card. Do not disclose Gift Card details, the associated PIN or any relevant security details to anyone, except where this is necessary for the purpose of completing a transaction or when passing the Gift Card to another individual as a gift or gesture.
Contact Customer Services in accordance with section 15 above to request that Your Gift Card be unblocked; and. It can take up to twenty four hours from the time a Gift Card is unblocked for the Gift Card to become ready to use again. None of the organisations described in sections 1. Losses which were not foreseeable at the time of the purchase of the Gift Card;. Losses which were not caused by any breach on their part, each acting severally ;. In any event the liability of the organisations described in Sections 1.
This means that in the event the relevant Gift Card issuer becomes insolvent Your Gift Card may cease to function and may become valueless. You will not be able to reclaim this money from the FSCS or any other deposit protection scheme. These terms and conditions may be changed or amended at any time for legal, regulatory or security reasons or to enable the proper delivery of the Gift Card scheme.
If any changes are made they will be publicised two months before the changes take effect unless law requires Us to make a more immediate change and copies of the revised terms and conditions will be made available:.
At customer service desks in participating shopping centres and retail venues; and. Due to the nature of Gift Card programmes, it is often difficult or impossible for Us to contact each individual cardholder in the event of a change to these terms and conditions. It is therefore the responsibility of both the Gift Card purchaser and the recipient to check the website here regularly for changes to terms and conditions.
We will assume that You have done so and will be entitled to assume You have accepted any changes to these terms and conditions unless You notify Us otherwise. The law of England and Wales applies to these terms and conditions and the Courts of England and Wales shall deal with any legal proceedings between You and Us. Intu Gift Cards purchased: 2. A click and collect code is an alphanumeric code which, when provided to appropriate customer service staff within a participating shopping centre, can be exchanged in return for a Gift Card; 3.
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